Rate Your Nando's Terms and Conditions



Competition: Rate Your Nando’s Experience

Promoter: NNZ Restaurants Limited (Company Number 5443130) and Nando’s New Zealand Limited (Company Number 4995100) both of C/- Franchise Accountants, 2g Amera Place, Huntington Park, Auckland 2013, New Zealand (Nando’s)

Website: www.nandos.co.nz

Competition Period: The Competition commences at 9.00am NZST on the first day of each month and ends at 8.00pm NZST on the last day of each month, until the Promoter determines, in its absolute discretion, that the monthly competitions will end by removing the Competition from the Nando’s mobile application after 9:00pm NZST on the last day of a month

Judging Date and Time: Winners will be judged on the 5th day of the next month, every month until the end of the Competition Period

Entry Restrictions: Entrants must be New Zealand residents aged 16 years of age or older. If an entrant is under the age of 16 years of age, their entry will be deemed invalid

Entry Method: To enter the Competition, during the Competition Period, entrants must:

  1. access the entry form through the Competition link on either:
    1. the feedback email automatically sent upon completion of an eligible online order. An eligible online order can be made through either @Table Ordering or Nando’s delivery orders made via the Nando’s app or the Website; OR
    2. via a QR code presented on a receipt for orders made at the counter in restaurant; OR
    3. via other approved advertising means communicated by Nando’s from time to time;

(together the Feedback Platform); and

  1. successfully complete and submit feedback via the Feedback Platform; and
  2. in the entry form in 25 words or less answer the question “what do you most love about Nando’s”; and
  3. include their full name, valid email address and mobile telephone number in the entry form.

Judging Criteria: Each valid entry will be individually judged by representatives of the Promoter based on the creativity, relevance, experience, originality, literary merit and suitability of the entry

Maximum Entries Per Person: Entry is limited to one entry per person per month

Prize: There is 1 prize of a Nando's gift card to the value of NZ$100.00 (inclusive of GST) to be won each month, which can be redeemed for dine-in or takeaway at a Nando’s restaurant. Gift cards are not available to redeem through third party aggregators such as Uber Eats

Total Prize Pool Value: NZ$100.00 (inclusive of GST) each month of the Competition Period

Notification of Winners: Winners will be notified via email before the 10th of each month

Prize Claim Date & Time: The Prize must be claimed by the 14th of each month. If a winner fails to claim the Prize by the deadline, they will no longer be eligible to receive the Prize. The Prize will then be allocated to the entrant judged as the runner up who satisfies these terms and conditions. To claim the Prize, a winner must follow the instructions provided in the email sent by the Promoter

Prize Terms and Conditions:

  • 1) The Promoter needs to collect the personal information of entrants, which must be submitted with an entrant’s entry, so that the Promoter can enter the entrants into the Competition. The Promoter may use personal information about entrants for related purposes, including sending entrants information (including electronically) about the Promoter (Nando’s), the Promoters offers and loyalty programs and further competitions. Nando’s Privacy Statement can be found at https://www.nandos.co.nz/privacy-policy. Personal information of entrants will be collected to enable the Promoter to administer and promote this Competition and its winners.
  • 2) The Prize is not transferable, deferrable, exchangeable or redeemable for any other product and cannot be taken as cash.
  • 3) The Prize is subject to the gift card terms and conditions which can be found at https://www.nandos.co.nz/terms.
  • 4) The Promoter reserves the right, at any time before awarding the Prize, to vary, postpone or cancel the Prize, including, without limitation, where in the Promoter’s opinion (as determined by the Promoter in its sole discretion):
    • a) a winner has not complied with the Terms and Conditions;
    • b) a winner does not satisfy the Competition entry requirements; and/or
    • c) the Promoter cannot conduct this Competition or offer the Prize for any other reason outside the Promoter’s reasonable control.
  • 5) It is a condition of accepting the Prize that a winner complies with all the conditions of use of the Prize.
  • 6) Any costs associated with redeeming the Prize are at the sole expense of the winners.
  • 7) Winners will receive the Prize in the form of a physical gift card sent by post to their nominated delivery address within New Zealand. The winner will be contacted by phone or email to provide their nominated delivery address.
  • 8) The Promoter takes no responsibility for lost Prizes, any delivery failure occurring after distributing the Prize to a winner’s delivery address, or any delivery failure occurring due to incorrect delivery address details provided by a winner


  1. These Terms and Conditions and all other information provided by the Promoter to the entrant prior to entering the Competition, including the Schedule and any instructions on how to enter the Competition, form part of these Terms and Conditions. Participation in this Competition is deemed acceptance of these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid. The Schedule defines certain terminology used within these Terms and Conditions and to the extent of inconsistency between the Schedule and these Terms and Conditions, the Schedule will prevail.
  2. Entry is only open to residents of New Zealand who comply with the Entry Restrictions and have a valid email address and phone number. Employees (and their immediate family members) of the Promoter, participating retailers and agencies associated with this Competition are ineligible to enter. Immediate family members include any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
  3. The Competition will be conducted during the Competition Period. To enter the Competition entrants must follow the Entry Method and comply with all other applicable requirements during the Competition Period. Entries must be received by the Promoter during the Competition Period. Entrants may submit up to the Maximum Entries Per Person. Multiple entries (where permitted) must be submitted separately. Automated and computer generated entries will not be accepted.
  4. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions will be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. Incomplete or indecipherable entries will be deemed invalid.
  5. Entries are deemed to be received at the time of receipt into the Promoter’s database. The Promoter is not responsible for receipt of incorrect, inaccurate or incomplete information caused by an entrant or occurring during transmission. The Promoter is not responsible for any problems or technical malfunction of any telephone or computer device, telephone or computer networks, or any telecommunications lines, servers, suppliers or providers, traffic congestion on any phone or computer network, or any combination thereof. The Promoter is not responsible for any injury or damage to an entrant’s telephone device, handset or computer related device, resulting directly or indirectly from participation in this Competition and/or sending or receiving any communication or materials related to or in this Competition. The Promoter has no obligation to acknowledge or return the entry to the entrant.
  6. The entrant acknowledges and agrees that the entry is not obscene, defamatory, libellous, threatening, harassing, hateful, racially or ethnically offensive, and does not encourage any conduct that would be considered a criminal offence, would give rise to any civil liability, or violate any applicable law.
  7. The entrant confirms and warrants that they have full power and authority to enter into the Competition and accept these Terms and Conditions, and hereby agrees to indemnify the Promoter from and against any and all costs and damages incurred directly or indirectly as a result of any breach of the representations and warranties made by the entrant herein or in the entry for the Competition.
  8. All entries into this Competition are the property of the entrant. Each entrant, by entering this CompetitionCompetition, grants the Promoter an irrevocable, perpetual, sub-licensable, worldwide gratis licence to reproduce, edit, publish, communicate and otherwise use their entry to the Competition in any manner whatsoever, including, without limitation, in further promotion of the Competition and any other commercial purposes, which may extend to, or involve use by or with, one or more third parties. If requested by the Promoter, the entrant shall complete and sign a formal licence of copyright to give effect to the foregoing.
  9. The Promoter reserves the right to reject any entry submitted to the Competition.
  10. To the extent necessary, the entrant hereby waives all moral rights (as defined by the Copyright Act 1994),1994), including the right of attribution.
  11. The entrant warrants the entry does not incorporate any materials which are subject to any third party proprietary rights and does not otherwise infringe on any third party’s rights. The entrant further warrants that they have the required consents and approvals from individuals appearing in the entry.
  12. At the conclusion of the Competition Period, on the Judging Date and Time, the entries will be judged by suitability qualified representatives of the Promoter based on the Judging Criteria. The Prize will be awarded to the entrant which best meets the Judging Criteria. Chance plays no part in determining the outcome.
  13. The winner shall be determined at the central support office of the Promoter, Nando’s NNZ Restaurants LimitedNNZ Restaurants Limited, 210 Victoria St West, Auckland 1010, or at another location reasonably determined by the Promoter, and shall be notified in accordance with the Notification of Winner section of the Schedule.
  14. The judges’ decision is final and binding upon all entrants and no correspondence will be entered in to. Entrants who are not winners will not receive any notification at all. The Promoter will contact the winner in accordance with the Notification of Winner section of the Schedule to arrange for delivery and/or collection of the Prize.
  15. The Prize must be taken as stated and no compensation will be payable if a winner is unable to use the Prize as stated. The Prize is not transferable to another person (unless agreed to by the Promoter) or exchangeable for other goods and services and cannot be redeemed for cash.
  16. The Promoter reserves the right to request that winners provide proof of identity, proof of residency and/or proof of entry validity (for example, a phone bill or restaurant receipt for purchase requirement) in order to claim a Prize. Proof of identity, residency and/or entry validity considered suitable for verification is at the Promoter’s discretion. If a winner cannot provide suitable proof, the winner will forfeit the Prize in whole and no substitute will be offered.
  17. The Promoter reserves the right to re-judge the Competition if any winner is unable to satisfy these Terms and Conditions. If a winner does not claim the Prize by the Prize Claim Date and Time they will forfeit the Prize. If a Prize remains unclaimed or forfeited through ineligibility or otherwise, the Promoter will conduct further judging, as required, at the same time and place as the original judging on the day after the Prize Claim Date and Time. The alternate winner shall be notified within five (5) days after the re-judging is complete.
  18. If the Prize is unavailable for any reason, the Promoter, in its discretion, reserves the right to substitute the Prize with a gift to the equal value and/or specification, subject to any written directions from a regulatory authority.
  19. By entering the Competition, each entrant agrees that the Promoter may disclose their personal information to any applicable regulatory authorityregulatory authority and if they are a winners of the Competition may have their names published as required under any relevant legislation, including publishing, or causing to be published, the winner’s names and suburb in any media, including on the Website.
  20. If required by the Promoter, the winner agrees to participate in any promotional activities associated with the Competition and the Prize such as public appearances and photo opportunities that might be required by the Promoter. The winner agrees to the Promoter using the winner’s likeness and image for any purpose related to the Competition and the Prize. The winner grants the Promoter a perpetual and non-exclusive licence to use such footage and photographs in all media worldwide indefinitely, and the winner will not be entitled to any fee for such use.
  21. If this Competition is interfered with in any way, or is not capable of being conducted as reasonably anticipated, due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law, (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Competition, as appropriate.
  22. Any cost associated with accessing the Competition websites and mobile applications, including the Website, is the entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated software, or any other mechanical or electronic means, that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
  23. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Competition, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in Prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a entrant; or (f) use of a Prize.
  24. The Promoter and its associated agencies shall not be liable in any way if the performance of obligations hereunder is delayed or becomes impossible by reason of any Act of God, war, fire, earthquake, strike, sickness, pandemic, epidemic, accident, civil commotion or any other cause.
  25. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Terms and Conditions restricts, excludes or modifies, or purports to restrict, exclude or modify, any statutory consumer rights under any applicable law, including the Consumer Guarantees Act 1993.1993.
  26. The entrants acknowledge that the Promoter needs to collect the personal information requested in the entry form to be submitted with an entry, so that the Promoter can enter an entrant into the Competition.
  27. These Terms and Conditions shall be governed by the law of New Zealand