PERi-Perks

How do I join PERi-Perks?

On our website – head to <a href="https://www.nandos.co.nz/create-account" target="_blank" rel="noreferrer noopener">nandos.co.nz/periperks</a> to register.

I’m trying to register and it’s not working, or I registered a PERi-Perks account however it is still showing as unregistered. Why?

The registration process is completed once you have verified your account via SMS. Once you've entered your mobile phone number you'll receive an SMS with your verification link. Be sure to check your text messages to complete registration. It's possible you may have entered your mobile phone number incorrectly. If so please <a href="https://www.nandos.co.nz/contact-us" target="_blank" rel="noreferrer noopener">contact us</a> and we'll get your account sorted. You may also already have a PERi-Perks account registered with this email address. There is a strict limit of one (1) account per member. Each account requires an independent email address and mobile phone number.

Can I join PERi-Perks if I live outside of New Zealand?

Yes, you can join to keep up with the hottest news but PERi-Perks NZ is only valid for use in restaurants within New Zealand.

How do I earn PERi-Perks points?

Every time you come to Nando’s and make a purchase, simply present the barcode on your PERi-Perks account to be scanned before the sale is finalised.

How do I know how many points I will earn?

You will earn 1 point for every $1 spent at Nando’s restaurants.
Example: If you purchase an item for $9.45 it will be rounded up to the nearest whole dollar so you will receive 10 Points.
If a complimentary offer barcode is used on the transaction, points will be awarded for all other items on the transaction except for the complimentary item. Points cannot be earned on transactions where a total transactional discount is used (EG. Centre staff 10% off, student discount, 20% off full sale, or where you are using a $ discount voucher of any sort).

Are my points immediately credited to my account?

Once logged in, your updated points balance should display on the <a href="https://www.nandos.co.nz/account" target="_blank" rel="noreferrer noopener">website</a>.
On the odd occasion, there may be a small delay in points hitting your account.

I forgot to scan my PERi-Perks membership before buying something. Can I still have points?

Of course! Members can add a receipt on the Nando's website or app. You will need to enter details from the receipt. The transaction will then be reviewed and points added accordingly.

How do I pay for food with points?

Spending points is as easy as earning points. Just tell the restaurant staff that you would like to use your points to pay for your purchase. 
Simply look at the price advertised for each item, remove the last digit and decimal point. That’s how many points you’ll need.
Points Calculator: 
If an item costs $6.30, you’ll need 63 points. 
If an item costs $8.95, you’ll need 89 points. 
If an item costs $29.95, you’ll need 299 points and so on!
To redeem points, members must have sufficient points to purchase the menu item in its entirety. For example, a regular chips costs 45 points, so a member must have at least 45 points in their account.
A member may use points and another payment method to pay for their transaction however only one payment method can be used for an item. For example:
If your transaction total is $20, you cannot pay half with points and half with bank card. However, you can pay for specific items with points i.e. 45 points for a regular chips and then pay for the remaining items by card.

Will my points ever expire?

Members who have not used their account for twelve (12) months will be contacted three (3) months before the set expiry date and encouraged to make a transaction to prevent their account from expiring. Nando’s will automatically expire any accrued PERi-Perks points after 12 months of no transactions.

I have forgotten my password. What should I do?

Visit <a href="https://www.nandos.com.au/peri-perks" target="_blank" rel="noreferrer noopener">nandos.co.nz/peri-perks</a>, navigate to the <a href="https://www.nandos.co.nz/sign-in" target="_blank" rel="noreferrer noopener">Log In</a> page, and click the 'Forgotten your password' link at the bottom of the page. Alternatively, <a href="https://www.nandos.co.nz/forgot-password" target="_blank" rel="noreferrer noopener">click here</a> to find the page.
Submit the email address you registered with and click the 'Request' button.
We will then email you with a 6 digit code to enter to reset your password.Still having trouble? <a href="https://www.nandos.co.nz/contact-us" target="_blank" rel="noreferrer noopener">Contact us</a> with your full name, email address or membership number (if either is known) and we can help you with the reset.

How do you get the complimentary chips when you register?

Once you have <a href="https://www.nandos.co.nz/create-account" target="_blank" rel="noreferrer noopener">registered online</a> and verified your account via the SMS link we send, an email will be sent to you with full details. A redeemable barcode will be available in this email. You must make a main item purchase in order to redeem the complimentary regular chips offer (any main item from our menu excluding Starters &amp; Snacks, Sides, Extras, Desserts, Drinks and Catering). Simply present this barcode at Nando’s to redeem your complimentary chips when you purchase a main item. This offer is valid for three months from date of email sent. You’ll also find your coupons in the app or in your profile on the website.

My Birthday is coming up. How do I claim my $15 voucher?

If you have email verified your account prior to the start of your birthday month AND made a transaction on your account in the 6 months prior to the start of your birthday month, you are eligible to receive a complimentary $15 birthday voucher on us!Eligible members will receive the $15 birthday voucher via an email sent on the 1st day of their birthday month. The offer will be valid for 30 days from the date the email is sent and cannot be redeemed outside of this period. If you believe you are eligible but have not yet received this email during your birthday month, please ensure you check your Junk/Spam mail folders, then email periperks@nandos.co.nz for further help.
The birthday voucher is a $15 voucher that you can put towards your order. The birthday voucher must be used in one transaction.
You must present the birthday email barcode + your PERi-Perks membership + Photo ID (if requested) in order to claim your birthday voucher

Can I use my PERi-Perks account when ordering online?

Yep! Simply sign in with your PERi-Perks username and password when ordering online and you’ll be able to earn and redeem your points.

I’m having trouble logging in to online ordering with my PERi-Perks details. What do I do?

Firstly, try performing a <a href="https://www.nandos.co.nz/forgot-password" target="_blank" rel="noreferrer noopener">password reset</a> on your PERi-Perks account, and if that doesn’t work, please contact us <a href="https://www.nandos.co.nz/contact-us" target="_blank" rel="noreferrer noopener">here</a> with your account details, and we will resolve this for you as soon as possible.

Do all members receive the same offers?

From time to time you’ll receive personalised offers depending on what we think you will enjoy. For this reason one member’s offer may be different to another.

Our Food

I have food allergies. How do I find out which menu items are suitable for me?

Please contact <a href="mailto:feedback@nandos.co.nz">feedback@nandos.co.nz</a> and the team will be able to let you know what is suitable.

Does Nando's serve Halal chicken?

Nando's New Zealand is not a Halal brand, however all our chickens are from Tegal, who have Halal certification.

How is Nando's chicken cooked?

Our chickens are marinated for at least 24 hours before being cooked. Every oven in Nando’s kitchens is pre-programmed to ensure chicken is cooked thoroughly and each batch is temperature checked before serving to ensure it has reached at least 75 degrees. Each chicken is then flame-grilled to order and basted in your choice of flavour.

Does Nando's NZ use free range chicken?

Yes! All our chickens are locally sourced from Free Range farms.

Is there a difference between Nando's PERi-PERi sauces sold in the restaurant and the supermarkets?

There may be a slight flavour difference in the sauces used in our restaurants and the ones you can buy in the supermarkets. This is because the sauces used in our restaurants are made in Australia, but the ones sold in supermarkets come all the way from South Africa for your personal PERi-PERi delight. The recipes are the same, but the taste may vary a bit depending on the source of the ingredients.

How can I buy your sauce?

For those of you who can’t live without us, our PERi-PERi sauces are sold in 250g bottles in both supermarkets and in restaurant.

Do you use pasteurised egg in any of your products?

Yep, we do! It’s in our mayonnaise which gets used in our burgers, wraps, pitas, coleslaw, creamy and PERinaise dips.

Do you cater for vegans?

Whilst our speciality is PERi-PERi chicken, we do have some menu options made with Vegan friendly ingredients. We do not declare vegan on our website as our restaurants cannot guarantee vegetarian items will not come in contact with our regular menu items.

Our Restaurants

Can I book a table?

We at Nando’s love a good party as much as our customers do! Each of our restaurants has their own booking policy, so please contact the restaurant directly~

What music do you play in your restaurants?

Drumming with your fork? That’s because the music you hear is Afro-Luso- a blend of our African and Portuguese roots… the musical equivalent of the zest of our food and the vibrancy of our art. Unleash the PERi-PERi and shake what your mama gave you to Afro-Luso, the sound of Nando’s.

Where is the art from that’s in your restaurants?

If you love the art in our restaurants, you’re not the only one. The Nando’s Art Initiative nurtures undiscovered, emerging and established African artists and gives them the opportunity to focus on their art full time. With more than 11,000 unique and original pieces on show in our Nando’s restaurants globally, it feels great to know we’re giving our customers something beautiful to look at without having to set foot in a gallery. We’re so passionate about our African art we’ve showcased few of our favourite artists on our menus where everyone can see them.

How do I give you feedback about my takeaway experience?

If there’s a problem that needs fixing, please speak to the restaurant directly when you're there or email feedback@nandos.co.nz. If you want to share some general feedback about your experience you can get in touch <a href="https://www.nandos.co.nz/help" target="_blank" rel="noreferrer noopener">here</a>. We’d love to hear what you think – good or bad!

Can I get Nando’s delivered?

You can order Nando's on Uber Eats! Check out your app or the restaurant page to see if Nando's delivery is available in your area.

Can I order online from my table?

Yes! You can place a 'Dine in' order directly from your table. Head to the Nando’s website, click order and select ‘Dine In’ and add your table number for prompt delivery. No queueing necessary!

I’m having problems with the online ordering website, who can I speak to?

Please get in touch with us <a href="https://www.nandos.co.nz/contact-us" target="_blank" rel="noreferrer noopener">here</a> and we can look into it for you. Please note that we’re here during office hours only so if you’re desperate for your Nando’s fix then give the restaurant a call instead and we can take your order over the phone

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Can I use PERi-Perks when I place an order online?

Absolutely you can pay with your PERi-Perks points. Just choose the Points payment option when you check out. Most of your offers are available to use online, but there are some exclusions. Check out the Terms and Conditions of your offer to see whether or not you can use it online.

What happens if I place my order and realise I have selected the wrong restaurant once I receive the confirmation email?

Please contact the restaurant as soon as possible. To arrange for the money to be put back on your card, please get in touch with us <a href="http://nandos.co.nz/contact-us" target="_blank" rel="noreferrer noopener">here.</a> We will need to take some card details from you and the money may take up to 72 hours to show in your account. You can go back to place your online order with the correct restaurant, but you will need to submit payment again.

Contact us

Couldn't find what you are looking for? Get in touch with our customer service team.
<a href="https://nandosanz.zendesk.com/hc/en-au/requests/new" target="_blank" rel="noreferrer noopener">Contact Us</a>

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